​​​​Effective Date: Wednesday, December 18, 2024
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I am committed to protecting your privacy and ensuring the confidentiality of your personal information. This page outlines how I collect, use, and protect your information, as well as best practices for maintaining privacy when interacting with me.
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Privacy Policy
1. Information I Collect
When you visit my website, I collect limited personal information through contact forms, such as your name, email address, and any additional details you choose to share. All sensitive health-related information (Personal Health Information or PHI) is handled through Jane, a secure platform designed for therapy services. For information about cookies and other data collected through this website, please refer to Wix's Privacy Policy.
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2. How I Use Your Information
I use the information you provide to respond to inquiries, offer therapy services, and provide other services, such as support groups and company workshops. If you opt in, I may also send you information about upcoming offerings.
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3. How I Protect Your Information
I use secure platforms like Jane and Google Workspace to store and manage your information. Personal Health Information (PHI) is handled exclusively through Jane, which ensures a high level of security and compliance with privacy standards. Google Workspace is used for administrative purposes, such as managing business communications. I have signed a Business Associate Agreement (BAA) with Google, ensuring that your information is protected according to the standards required by PHIPA and PIPEDA. Fongo is used for general administrative tasks like appointment scheduling and confirmations. While Fongo uses standard encryption to protect calls, no personal health information (PHI) is discussed or shared via this platform.
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4. Sharing of Information
I use Fongo for business phone calls and text messages, but only for administrative purposes, such as appointment rescheduling, confirmations, or general inquiries. PHI will not be communicated through these platforms. I also use Google email for communication related to administrative tasks, such as scheduling and general inquiries.
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5. Retention of Personal Information
I retain client records for a minimum of 10 years after the last session for adult clients or until the client reaches the age of 18 if they are a minor at the time therapy ends. After this period, I securely dispose of any personal information that is no longer required for legal or business purposes.
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Best Practices for Protecting Your Privacy
1. Limit PHI to Secure Platforms (Jane)
To ensure your privacy and the confidentiality of your health-related information, please share any sensitive details exclusively through Jane. This platform meets security and compliance standards to protect your Personal Health Information (PHI).
2. General Inquiries and Communication
For non-sensitive matters, such as rescheduling appointments, confirming bookings, or general inquiries, I use **Fongo** and Google email. Both platforms are secure for these purposes, but please refrain from sending any PHI through them.
3. Be Mindful When Sharing Information
When interacting with me, be mindful of what you share, particularly when using less secure methods like email or phone. If you need to discuss sensitive health-related matters, please ensure you are using Jane to communicate that information securely.
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By following these best practices and using the appropriate channels, we can ensure that your privacy is maintained.
If you have any additional questions or concerns about how your information is handled, please reach out.
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